Managed IT Services

Keep your IT infrastructure stable and scalable with ScienceSoft Read more on https://syncbyte.com.sg/services/it-manage-service/

A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, Syncbyte can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

18 years in IT, Syncbyte can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.

Hardware
  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices
  • Printer
  • Scanner
Software
  • Custom applications
  • SaaS applications
  • Cloud applications
  • Office 365
  • Accounting Software
  • Windows and MAC
Networks
  • Switches
  • Routers
  • Wireless access points
  • Modems
  • Hubs
  • Servers
Data storage
  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage
  • Mysql
  • Oracle
Security tools
  • Firewalls
  • SIEM
  • IAM
  • Network Security tools
  • Antivirus
  • Data security
Software development
  • Development environments
  • CI/CD pipeline
  • Containerization tools
  • Dependency management
  • Testing environments
  • Web development 

Our Benefits

  • Increased pressure for organizations to stay updated with the latest technological advancements
  • The need to meet regulatory compliance of technologies used
  • Lack of technical expertise among the internal team in the organization
  • Increase in the number of cyber attacks on organizations

Types of IT Services

Managed services are primarily concerned with the outsourcing of IT services such as security, hosting, cloud computing, etc. As of 2020, the most popular IT service outsourced by companies is hosting. 

Here are some other types of IT services provides by MSPs:

Network and System Monitoring

One of the most time-consuming tasks for any organization is network and system monitoring. MSPs can take up this role through a remote monitoring and management platform. This helps organizations focus on optimizing performance and reducing losses by focusing on other important aspects of the organization. 

System Design and Upgrades

MSPs work with organizations to understand their unique requirements and fulfill their business objectives. They keep an eye on all the upcoming industry trends and changes in technology to ensure that upgrades are done routinely and the organizations stay ahead of their competition.

Security Management

Another important role of the MSPs is to protect an organization from cyber attacks. They provide regular software patching, maintenance and other security management services. 

Backup and Disaster Recovery

MSPs also ensure the integrity and safety of an organization’s data. They make sure that adequate backups are always in place, and the data can be recovered easily in the event of a disaster. 

Auditing and Compliance

Compliance causes huge stress on organizations that do not have the expertise in it. MSPs are very familiar with all the compliance standards and can help organizations decrease the risks related to their client data, payment information, documentation and other sensitive information.

Analytics and Reporting

MSPs provide regular analytics and reporting to help organizations evaluate their network performance and other KPIs. They can provide unbiased snapshots of workflows in the organization and even provide suggestions for improving them.